FAQs

1.How long do handling, shipping, and delivery take?

Usually, it takes 1-3 working days for us to process the order. If we’ll have to deliver from our China supplier. It will take a longer time. 15-20 working days, or longer.

 

2.What kind of Shipping Service you use?

UPS, USPS, DHL, Fedex or other express chosen by our warehouse.

 

3.What if there is a problem with my package?

Please contact our support team with details via sales@jinslu.com, they will assist you with the change.

 

4. How do I track my order delivery?

A shipping confirmation email will be sent to you, you could track with it.

 

5.My package says delivered, but I didn’t receive it.

Please contact our support team with details via sales@jinslu.com,  We will assist you to solve the issue with the express.

 

6.What are your return and refund policy?

More details for return and refund policy are available via Policy Page.